We offer worldwide destination delivery options during checkout, where you will also be able to review your entire order, address and location before submitting your transaction.
Overview
Please note that all deliveries need to be signed for; you will be required to provide a signature when your order is delivered. The signature does not need to be of the account holder, just the person accepting the parcel. If you are not in when we try to deliver your goods, please specify a safe place or neighbour that your parcel can be left with.
Orders within the UAE will be delivered within 3 working days. International orders will take upto 6 working days.
Shipping Costs
|
UAE – Standard |
Free |
|
GCC Countries |
A fixed rate of Dhs. 50 to all GCC destinations Free – for orders of Dhs. 350 or more |
| Everywhere else (Worldwide) |
A fixed rate of Dhs. 50 to all other destinations Free – for orders of Dhs. 350 or more |
Lost or Undelivered Items
Parcels are considered lost by our standard delivery service once they have been in the postal system for a period of 15 working days for UAE orders, and 21 working days for international orders. Please note that we cannot dispatch a replacement, or issue a refund until this period of time has expired.
Wrong Addresses
We are not responsible for the lost of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.
*Working days are Monday to Friday, not including public holidays in the UAE and the country we’re delivering to.
Need help?
Contact us at {email} for questions related to refunds and returns.
